Our 5 Point Guarantee. One intro.

Our 5 Point Guarantee. One intro.

Five promises we put in writing before a single trade arrives on site and a 300 point quality control checklist behind them.

Built on promises we keep

Peace of mind comes from knowing exactly what to expect. That’s why we put our commitments in writing and hand them to every client before we begin. Here’s each promise, and what it means for you.

Peace of mind

Our 5 Point Guarantee

Five promises we put in writing before a single trade arrives on site.
Backed by our 300 point quality control checklist.

1. Budget Assurance

Your contract price is fixed. The only things that change it are genuine variations to the scope of works or allowances, approved by you in writing before the work happens. We will never come back to you for more because we underestimated the job.

2. On Time Completion

We finish when we say we will. Your completion date is guaranteed in our contract, not hoped for. If we run past that date, our contract ensures you’ll be paid accordingly for every week beyond that date.

3. Quality Assurance

Every job runs through our 300 point quality control checklist. You see it at every milestone, so you know the work has been checked before we move on. Anything that does not pass, we fix at our own cost before the next stage starts.

4. Communication

Every job gets its own WhatsApp group, with your site foreman, our office, and me in it from day one. Ask a question and you hear back within 24 hours. Someone is always there to pick it up, so you are never left wondering.

5. Trustworthiness

We’ve been trusted members of the HIA and Master Builders Victoria for over ten years, and we hold a 5 star Google rating. Every person who works on your home passes the mum test: if I wouldn’t have them in my own mother’s house, they don’t set foot in yours. And if you’d like to hear it from someone other than us, we’ll put you in touch with a past client who has built something like yours, so you can ask your questions directly and hear what the experience was really like.

  • After handover we come back at 3, 6 and 12 months.

FAQs

Frequently Asked Questions

Everything you need to know before we break ground. If you don’t see your question listed here, reach out and we’ll be happy to answer it.

Got a project in mind?

Give us a call and we will talk through whether we are the right fit.

Or call us on 0400 626 769